Credit Card - FAQ

To view your existing referrals, you can log in to your Online Banking account. Please note, as of 11/09/2022, the Laurel Road credit card will no longer be eligible for the Refer-a-Friend Program. For more information, go to www.laurelroad.com/refer-a-friend/.

You may redeem your cashback rewards starting at a penny ($.01) and there is no maximum redemption limit.

Your cashback rewards will appear on your account statement based on the date of purchase; some transactions may take up to 2 business days to post to your account.

Benefits for the World Mastercard® program include Mastercard ID Theft Protection^TM, Mastercard Travel & Lifestyle Services, Mastercard Global Service^TM, Mastercard MasterRental + purchase assurance, and more. For more information, click here.

You can use your cashback rewards to pay down student loans being serviced by most of the major student loan servicing companies, see the full list of eligible servicing companies below. Eligible loan servicers include:

• Laurel Road - MOHELA Loan Servicing
• Alaska Commission (ACPE)
• American Education Services
• Aspire Servicing Center
• Bank of North Dakota
• College Ave Student Loans
• College Foundation Inc.
• CommonBond
• CornerStone U.S. Department of Education
• CornerStone Education Loan Services
• Discover Student Loans
• Earnest Operations LLC
• EdFinancial Services U.S. Department of Education
• EdFinancial Services
• FedLoan Servicing Department of Education
• First Mark Services
• Great Lakes U.S. Department of Education
• Granite State Management & Resources
• Granite State Management & Resources - U.S. Department of Education
• Heartland - ECSI
• Kentucky Higher Education Student Loan Corporation
• Launch Servicing
• Lendkey Technologies Loan
• MOHELA-SoFi
• MOHELA - U.S. Department of Education
• Mohela Education Loan Servicing
• National Student Loan Services
• Navient Commercial Loans
• Navient - U.S. Department of Education Loan Servicing
• Navient Private Loans
• NaviReFi
• North Carolina State Education Assistance Authority
• Nelnet  " J "
• Nelnet " D "
• Nelnet E Department of Education
• NJHESAA or NJ Class
• North Texas HEA
• Oklahoma Student Loan
• Oklahoma Student Loan U.S. Department of Education
• PenFed Credit Union
• ReliaMax Ln. Services LLC
• Rhode Island Student Loan Authority
• RSLFC Payment Center
• Sallie Mae
• SEAA Repayment Services
• Tuition Options
• UAS
• UHEAA
• VSAC Payments
• Wells Fargo Education Loan

Laurel Road may call you to verify recent account transactions when suspicious transactions are noticed. We use best practices for security when we call clients, so when we contact you, we will never ask you to provide or verify your:

• Full Social Security or account numbers
• One-time password
• Username or password
• Answers to security questions over the phone

Rest assured, with our Mastercard Zero Liability fraud protection you will not be responsible for any charges you did not authorize.¹ If you notice an unauthorized transaction on your account, report it by calling 1-833-427-2265 and following the prompts for fraudulent activity.

1. Please see terms and conditions which can be found at laurelroad.com/zeroliability. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.

To stay informed about your account activity, we recommend that you monitor your account regularly in online banking. You can review your statements whether you receive them by mail or online. You can also contact us to check recent transactions. In addition to monitoring your account activity regularly, you can choose to receive Account Alerts via texts or emails from Laurel Road when certain activities happen on your accounts. Alerts reduce the risk of identity theft and fraud by letting you know when a change has been made to your account.

To safeguard your information, we use:

• Industry-leading cybersecurity tools, practices and technology
• Multifactor identification practices that protect clients’ identities
• Our Cyber Defense Center, which tracks the latest threats
• Our Fraud Prevention Services group, which monitors client accounts proactively for suspicious activity

There are some best practices you can follow to keep your accounts as secure as possible. Make sure to keep your account information private, choose complex passwords for online accounts and update them regularly.

When Laurel Road is notified of a merchant data breach that may impact our clients’ cards, we do not receive detailed information about the specific merchants involved or the nature of the breach. Since the breach happens outside of Laurel Road and its systems, we do not have specific details of what occurred. Laurel Road is only alerted that a card appears on a list of cards potentially compromised by a data breach at another business, merchant, or institution where the card was used. When that happens, we take proactive action to reissue those cards as a precaution.

A merchant data breach is an intrusion into a merchant’s computer system(s) or access to physical cardholder data where unauthorized disclosure, use, destruction or theft of cardholder data is suspected.

Data breaches can happen accidentally, as they do when a security system fails, or because of theft of electronic data, equipment or documents. A system failure might happen because of a software application security malfunction, failure or breach of card processing security protocols. Data breaches can also happen because criminals target secure information to gain unauthorized access, whether through phishing or social engineering attacks, hacking or other means.

Once your card is active and your account is in good standing, you will be able to process a balance transfer through your online banking account. To sign in or enroll in online banking, click here.

Balance transfers can be processed 1-2 business days after your card is activated.

Once your card is active and account is in good standing you will see a “Balance Transfer” button on your dashboard when you log in to your online banking account.

No, balance transfers cannot be used to pay off accounts with Laurel Road or KeyBank.

No, balance transfers are not eligible to earn cashback rewards.

Yes, you can visit https://www.laurelroad.com/mobile-payments to learn how.

You are able to take out up to a maximum of $750 per day via ATM with your Laurel Road credit card.

Yes, you can get cash advance at an ATM. However, there is a fee of either $10.00 or 4% of the amount of each transaction, whichever is greater.

Yes, you can use Laurel Road Student Loan Cashback card internationally. There is no foreign transaction fee for using the card outside of the U.S.

You can activate your card by going to laurelroad.com/activate or by calling (833) 427-2265. For TTY/TRS (for the hearing impaired), dial 711.

If you are planning to travel internationally, please call us at (833) 427-2265 to add a travel notification to your account for your expected travel dates. For TTY/TRS (for the hearing impaired), dial 711.

Yes, if the payment terminal doesn't have a contactless technology, you can either insert the card into the chip reader or swipe the card.

Laurel Road credit cards are embedded with a microchip, which offers additional security worldwide. At participating retailers, you can insert your card into a chip reader for added protection. For retailers without chip technology, you can continue to swipe the magnetic strip on your existing card. Laurel Road credit card uses the latest contactless chip security which allows you to tap your card at the top of the terminal when you're ready to pay rather than inserting or swiping the card.

You should receive your new card by mail, approximately 7 days after you are approved.

You can apply for a Laurel Road Student Loan Cashback credit card online. To start your application, click here.

You can add an authorized user to your Laurel Road Credit Card by calling (833) 427-2265. For TTY/TRS (for the hearing impaired), dial 711.

If you are mailing your credit card payment, you can send it to: LAUREL ROAD PO BOX 89446 CLEVELAND, OH 44101-6446

Once your credit card account is open, you can change your payment due date by calling us at (833) 427-2265. For TTY/TRS (for the hearing impaired), dial 711. Your new payment due date will take effect for the next statement billing cycle.

Yes, you can set up automatic payments for your Laurel Road credit card by logging in to your online banking at laurelroad.key.com.

If you would like to close your Laurel Road credit card account, please contact us at (833) 427-2265. For TTY/TRS (for the hearing impaired), dial 711.

To report a lost, misplaced, or stolen credit card, please contact us as soon as possible at (833) 427-2265. For TTY/TRS (for the hearing impaired), dial 711. If your card is lost, you can place a temporary lock on it in online banking and mobile banking or by phone. The temporary lock will stop new activity from posting to your account (activity that was processing at the time of the lock will not be impacted). If you find your card, you can simply remove the temporary lock and continue using your card. Remember, if your card is permanently lost or stolen, you’ll need to cancel it and order a new card.

Your Laurel Road credit card account number is the same as your card number. It can either be found on your account statement or the physical card.

You can access your account statement online by logging into your online banking account at laurelroad.key.com. You can also request physical statements via online banking.

If you need to dispute a charge or report an unauthorized transaction on your Laurel Road credit card, call us at (833) 427-2265. For TTY/TRS (for the hearing impaired), dial 711.

You'll receive your first billing statement at the end of your first billing cycle.

You can use the Laurel Road Student Loan Cashback card internationally and there are no foreign transaction fees for using the card outside of the U.S.

If you have questions about the Laurel Road Student Loan Cashback^® card, you can call (833) 427-2265, or email [email protected] for assistance. Specialists are available by phone, chat, and email from 8:00 AM – 8:00 PM ET, Monday – Friday. For TTY/TRS (for the hearing impaired), dial 711.

New cardmembers will receive an introductory cashback reward after spending $3,000 within the first 90 days of account opening. The cashback reward amount will be $300 if redeemed towards student loans with an eligible servicer. The cashback reward amount will be $150 if redeemed for a statement credit. For a list of eligible servicers, click here. Cashback is awarded based on eligible credit card purchases excluding transactions such as cash advances of any type, balance transfers, convenience check transactions, overdraft protection transfers and quasi-cash transactions.